Returns And Refunds

RETURNS

All items to be returned must be postmarked within 3 days of the purchase date if the product is found in damaged condition or wrong product has been delivered. 

Please make sure that all returned items must be in the same condition as it was delivered and nothing is missing.

RETURN PROCESS

To initiate the return, please email our customer service department at contactus@urbanbunny.co.in with a clear video showing the product’s shortcomings along with your Order ID.

Your order will be picked up within 3 working days and a replacement would be sent within 3 working days upon receipt of the returned product, by our team.

REFUNDS

URBAN BUNNY has no policy for refund of money once the orders have been dispatched, only replacements can be done. For replacement, please follow return process.

CANCELLATIONS

Orders can be cancelled before they are dispatched. Please note orders once shipped can't be cancelled.